Features
Help Desk Ticketing
The helpdesk ticketing system serves as the core transactional platform for the IT Service Desk - orchestrating both incidents and service requests throughout the service desk function and any extended support teams.
Features
Knowledge Management
Knowledge is the most valuable resource the service desk has and to maximize operational performance they need to make knowledge data the best quality it can be.
Features
End-User Self-Service
Many issues and requests that generate user calls into the IT Service Desk are things that the user could address on their own if they had the right set of tools and access to information.
Features
Service Desk Management and Reporting
Management and reporting functions are critical within the IT Service Desk as leaders seek to optimize operational costs, preemptively identify business impacting issues (major incidents), manage user satisfaction and ensure SLA compliance.
Data
Management Tools
Mini ERP
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